SUPPLY OF GOODS & DELIVERY
SECURE ONLINE ORDERING
Bliss Candles, Homewares, Giftware, Coffee & Cake offers a secure and easy means of ordering on-line. Simply click on the “Add to Cart” button to select a product and then you can add and remove products as you like. To complete your order, simply select the “Checkout” button and follow the steps. You will require your postage and credit card payment details to complete the order.
We use SSL (Secure Sockets Layer) technology to ensure that your personal and order details are encrypted so that the information cannot be read when in transit.
We are happy to take your orders and handle your enquiries over the phone on (08) 8767 3182, during business hours.
All prices are quoted in Australian dollars including GST.
We accept Mastercard, Visa and Bankcard through our secure on-line payment system.
Prices exclude freight/postage/handling charges. These will be calculated based on your completed order and destination and will be advised to you prior to payment and included with your purchase cost.
We endeavour to have all our products in stock. Should you place an order for an item that is regrettably out of stock or discontinued, we will contact you as soon as possible.
There can be rare occasions where another customer purchases the same item as you at the same time, either online or in store. In the event that this occurs we will notify you within 1-2 working days, advising you if we can get another in for you. If we are unable to get another in we will give you the choice of a refund, credit note or exchange.
We take great care to ensure that our pricing is accurate and current. We reserve the right to alter and update our pricing and delivery charges at any time.
If we need to order an item in for you, the price shown may no longer be current as new stock shipments may have different prices. We will inform you of the new price and seek your instructions before proceeding.
REFUND & EXCHANGES
We have carefully selected our products for sale online, however if you are not happy with your purchase you may return the purchased item in an unused condition and in original packaging within 14 days of receipt and we will provide a full store credit. Delivery costs excluded, even if delivery cost was initially waived by a promotion or special offer.
ALL ITEMS BEING RETURNED OR EXCHANGED MUST REMAIN IN ORIGINAL CONDITION AND HAVE NOT BEEN USED, WORN, ALTERED OR WASHED. PRODUCTS MUST RETAIN ORIGINAL TAGS AND PACKAGING. We do not cover the postage cost of returns.
Refunds are only issued if the product is considered damaged or faulty. If your purchase is faulty or damaged, notification must be received within 48 hours via email suzanne or via phone 08 8767 3182. Refunds are issued using the original method of payment for the cost of the items and will not include freight costs. Any returns that fail to meet the appropriate criteria for refund or exchange will not be accepted and may be returned to the customer. Returns may take up to seven business days to process.
To return an item, please complete the return request form included with your order. If you need another form you can download it below or contact us by phone/email.
Bliss Candles, Homewares, Giftware, Coffee & Cake will cover the standard postage cost of all orders over the value of $100* . Free postage will be automatically applied if your order meets the minimum $100 value. A flat rate of $9.95 (AUD) will apply to all other standard postage orders.
Delivery within Australia only.
We are currently using Australia Post for standard delivery on parcels & Australia Post for specific requests & gift vouchers. We reserve the right to select and/or vary our freight carrier and freight charges. Our freight and handling fees do not include insurance and we will not be held responsible for any damage, destruction or loss of goods after departure from our premises. Freight will be calculated based on your completed order and destination and will be advised to you prior to payment and included with your purchase cost.
Online orders should be received within three to five business days. Regional orders may take longer and depend on the destination point. We will endeavour to deliver goods to you on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel the purchase.
Fore more information for standard delivery times with Australia Post, please use the following link: Australia Post Standard Delivery Timetable
CLICK & COLLECT
Online orders can be collected from 3 Hanson Street, Kingston SE, South Australia during business hours. An online order receipt and identification will be required on pick up. Buyers must select this option at checkout. Notification will be sent via email once your order is available for collection.
Online orders can be delivered to an address within 5kms of the Kingston SE, South Australia town centre free of charge. Buyers must select this option at checkout. Local delivery orders will be received within two business days. Bliss, Candles, Homewares, Giftware, Coffee and Cake reserves the right to refuse the delivery option at any time or change the delivery option should the delivery address fail to meet these conditions. The buyer will be contacted by phone to make alternative delivery arrangements at the buyers expense.
Gift wrapping is a free service offered as a part of the Bliss Experience, please select the occasion and add it to your cart. The bliss team will carefully choose wrapping paper that will suit your style (ie baby girl, baby boy, birthday, child). It may vary from occasion to occasion. There is also a selection of cards for you to choose from as well.
CHANGE OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms and conditions regularly prior to ordering from our website.
This Supply of Goods policy was last updated on 16th March 2020.
If you have any questions or concerns at any time about our supply of goods, please contact us at suzanne, or phone 08 8767 3182.